CIMB Bank Philippines issued a statement on Sunday addressing reports of unauthorized fund transfers affecting a limited number of its customers. The bank confirmed it is investigating the issue and pledged to return all impacted funds to affected accountholders.
Key Details
- The issue came to light following customer reports on social media platforms, including X, where users claimed losses ranging from ₱50,000 to ₱500,000.
- Several customers noted that the transactions occurred without receiving one-time password (OTP) verifications.
Statement from CIMB Philippines:
CIMB Bank Philippines emphasized that its core banking system and customer data remain secure:
“We are aware of an issue currently affecting a few customers regarding unauthorized fund transfers. The Bank is actively conducting a thorough investigation and is committed to ensuring a swift and thorough resolution of the unsolicited withdrawals.”
CIMB Philippines
CIMB assured affected customers that their funds would be returned and apologized for the inconvenience caused.
The bank also noted that its mobile application and partner apps were temporarily unavailable due to a scheduled system check.
- CIMB Bank Philippines, regulated by the Bangko Sentral ng Pilipinas, reminded customers that deposits are insured by the Philippine Deposit Insurance Corporation (PDIC) up to ₱1 million per depositor.
This is a developing story: CIMB Bank Philippines Addresses Unauthorized Fund Transfers, Assures Customers of Reimbursement
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